Rules and payment terms at the Clinique THVR
Payment method:
Confirmation of your appointment, by credit card, debit card, or Interac e-transfer.
Payment procedure:
To facilitate the process, payment for your appointment can be made:
- directly on Pomelo, at the time of appointment confirmation;
- in the reminder message after making the appointment;
- or by Interac e-transfer to info@cliniquethvr.com (include your full name and appointment date), direct deposit, and no password is required ;
- For appointments made directly on Clic Santé, you will only receive the link when the reminder message is sent.
đź’ˇ If payment is not received before the appointment with the NP, the Clinique THVR reserves the right to cancel or postpone the consultation without notice (unless you have a package).
🛡️ The Clinique THVR will never ask for your credit card information over the phone. If you would like a package, please indicate this when making your appointment—we will then guide you through the steps to follow.
Non-refundable consultations:
Once the consultation with the nurse practitioner (NP) has begun, no refund will be given, even if the situation exceeds the NP’s scope of practice or is not covered by the teleconsultation.
That is why it is strongly recommended that you first schedule a “Verify my admissibility” (free assessment). This step allows you to confirm that your condition can be managed by teleconsultation before booking a paid consultation.
